Returns Refunds And Warranty Claims

Please note that although we make every effort to keep our refund returns and warranty policies current, the Testrix Systems return refund and warranties policy as shown below may be subject to change over time. Please contact us to discuss your return or refund. Because of the nature of our equipment, we do not offer change of mind refunds.

Refunds And Returns Terms And Conditions Overview

• Our policy lasts 14 days.
• If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Most of our equipment is exempt from being returned, because it may be very specialized and customized to your specific needs.
• We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@testrix.com.au.

Send your item to:

Lvl 19, 10 Eagle Street, Brisbane, QLD 4000. Please do not send any equipment to use without obtaining prior approval and a valid RMA number.

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable) on returned products:

• Equipment with obvious signs of use
• Any part of the equipment that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery
• Any equipment being returned for reasons other than a warranty claim
• If Testrix Systems accepts equipment for return within 14 days at it's discretion, a re-stocking fee of 30% will be levied against any refund amount.

Warranty Claims

As the manufacturer, we warrant all of our equipment against faulty workmanship and defects and as such we will repair or replace any equipment which is faulty as a result of our manufacturing processes. For any equipment not manufactured by Testrix Systems, we will undertake all necessary obligations or duties with the original equipment manufacturer (OEM) on your behalf to process any warranty claim on your behalf.

Should you wish to commence a warranty claim, please email us at sales@testrix.com.au and request a Returns Material Authorisation (RMA) form. We will ask you to explain the nature of the claim and if applicable, issue you with a returns number.

Void Warranties

There are some situations where a warranty claim cannot be granted:

• Equipment with any physical damage.
• Any part of the equipment which has been tampered with. This includes opening the equipment (apart from the battery cover) without prior authorisation.
• Any equipment with missing parts or components, replacement or non-standard parts.
• Any piece of equipment which may shows signs of misuse.
• Any equipment which is not deemed to be faulty when examined.
• In the case of pipe inspection camera systems, water damage or ingress to camera heads.

You will be responsible for paying your own shipping costs for returning the equipment. Shipping costs are non-refundable. If we grant a warranty claim, we will bear the return shipping costs to you.

A decision to grant or refuse a warranty claim is at the complete discretion of Testrix Systems. Should a warranty claim be refused, we may also charge an inspection fee, and return shipping to you.

Australian Purchases

The following statement applies only to Australian purchases:

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
• You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Shipping Returns

To return your product, you should send your product to:

Lvl 19, 10 Eagle Street, Brisbane, QLD 4000. Please only send items once you have a valid RMA number and NOT before.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Acceptance Of Returns

We are unable to accept returns for any other purpose other than warranty claims.

We also do not accept products that have been removed from their original packaging, or that show any signs of use.

The decision to accept a return, other than a warranty claim is at the complete discretion of Testrix Systems.

Important, please note:

• In the event of accepting a return, in order to complete it, we require a copy of the original tax invoice or proof of purchase.
• Please do not send any equipment to us without a completed Returns Material Authorisation (RMA) form, which must first be approved by Testrix Systems.
• On approval, we will issue you with a returns number. Without this number, we cannot accept any equipment at our premises.

Returns And Refunds Processing (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please note: The granting of a refund is at the complete discretion of Testrix Systems and is non-negotiable. We also reserve the right to deduct a re-stocking fee of 30% of the original invoice value.

If you are approved, then your refund (minus any re-stocking fee) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable time frame, usually no longer than 7 days in most cases.

Late or missing refunds (if applicable)

• If you haven’t received a refund within 7 days, first check your bank account.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at sales@testrix.com.au.

Exchanges (if applicable)

• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item.